Wash and Fold in Alexandria

Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about Laundry Station LLC (referred to as "we," "us," "our", or "Laundry Station") or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.

Wash-and-Fold Laundry Terms

Suitability for Laundering
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.

Damaged Laundry
We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. Therefore, we can't be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage.

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching).

Lost Laundry
We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place. If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.

General Terms for All Services

Scheduling and Payment

To make life simpler, we round to the nearest pound when weighing your laundry to determine if you have met the required minimum weight (see below). Of course we don't anticipate having any problems with our customers refusing to pay, but just in case, we reserve the right to hold your laundry until we are paid in full.

Minimum Weight, Minimum Fee

You can send us any amount of laundry you choose; however, we have a $10 minimum for all our Wash and Fold services.
 

Allergies
Please notify us upon delivery of you cloths of any allergies. We have several detergent options for people with allergies. Otherwise, we use premium detergents, fabric softener, dryer sheets and bleach upon request. It is also possible, that small amounts of other detergents, which may not be hypoallergenic, were previously used in the same machines and may not be completely rinsed out of these washing machines. 

Miscellaneous

As our business changes, we may want to modify some of terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes